FAQs
Product
Q: What colors are available for The Nude Case?
A: The Nude Case is available in Jet Black and Silver, designed to match seamlessly with your iPhone’s own colors.
Q: For which iPhone models is The Nude Case available?
A: We currently support iPhone 13, 13 Pro, 13 Pro Max through iPhone 16, 16 Pro, and 16 Pro Max. More models will be added as Apple releases new devices.
Q: Does The Nude Case cause heat build-up?
A: No. The aerospace-grade aluminum frame is designed to distribute heat efficiently, keeping your iPhone cool under normal use.
Q: Can I use a screen protector with The Nude Case?
A: Yes. The Nude Case is designed to be fully compatible with most edge-to-edge tempered glass screen protectors.
Q: Is The Nude Case compatible with MagSafe and wireless charging?
A: Yes. The design allows full functionality with MagSafe accessories and standard Qi wireless charging.
Q: What materials is The Nude Case made of?
A: Aerospace-grade aluminum with a shock-absorbing elastomer liner and anti-scratch coating for long-lasting durability.
Q: Will an older Nude Case fit my new iPhone?
A: No. Each Nude Case is precision-engineered for its specific iPhone model. We recommend purchasing the case made for your exact model.
Payment
Q: Is shopping on The Nude Case website safe?
A: Absolutely. All payments are processed securely through trusted providers such as Shopify Payments, PayPal, Apple Pay, and Google Pay. We never store your card details.
Q: How can I request an invoice for my purchase?
A: Your invoice is automatically sent via email once your order is placed. If you need a copy, please contact [thenudecase@gmail.com].
Q: What should I do if my order wasn’t processed successfully?
A: If your payment fails, double-check your details or try another payment method. If the issue persists, contact us at [thenudecase@gmail.com].
Q: Where can I find my order confirmation?
A: Order confirmations are sent via email immediately after purchase. Check your spam or promotions folder if you don’t see it.
Q: How long does it take to receive a refund?
A: Once approved, refunds are processed within 5–10 business days back to your original payment method.
Order
Q: How can I return my order?
A: Returns are accepted within 30 days of delivery, provided the case is unused and in its original packaging. See our Refund Policy for full details.
Q: Can I cancel my order?
A: Orders may be canceled within 12 hours of purchase. After that, we cannot guarantee cancellation as processing begins quickly.
Q: Where’s my order?
A: You’ll receive a tracking link via email once your order ships. Delivery times vary depending on your location (see Shipping Policy).
Q: What’s the warranty policy?
A: Every Nude Case includes a 1-year limited warranty covering defects in materials and workmanship. It does not cover normal wear and tear or accidental damage. See our Warranty Policy for more details.